You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns. Items that are damaged, altered, or missing parts will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timing depends on your payment provider's processing time.
Please note that shipping costs are non-refundable unless the return is due to our error. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us with details of your purchase and refund request.
For returns by mail, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Stridejoy
Address: 4456 Bedford Street, Wallingford, Connecticut
E-Mail: [email protected]
Phone: +1 203-942-4533
